Covoxa believes that its Service Management offering provides clients with a holistic service to managing their ERP system in entirety from an overall road map perspective, integration with internal and external system providers to dependencies with other IT components in your organisation.
A tailored approach, unique to each client is defined in collaboration and will involve some or all of the below components:-
- Strategic road map
- Upgrade advice and adoption
- System support services
- Liaison with providers of related internal and external systems (including all interfaces)
- Optimisation and benefit realisation opportunities
- Management of system dependencies