One benefit of this new system has been the replacement of paper-based expense claims with a solution that offers online entry and approval of such claims via a modern interface accessible from any internet enabled device.
This has improved efficiency and ease of this task for Civil Servants and reduced administration costs for Cabinet Office.covoxa was instrumental in the implementation of this new system and currently continues this work by providing a Service Management offering to Cabinet Office that covers 3rd line support, functionality enhancements and upgrade advice. One such recent enhancement has been the introduction of Workday Assistant (a Chatbot).
